If checked hold luggage is delayed or misdirected during transit, the Lufthansa Airlines Houston Office provides dedicated customer care at George Bush Intercontinental Airport. Ground representatives file Property Irregularity Reports using the global WorldTracer tracking system to locate missing bags instantly. Under international air travel hand baggage and hold luggage rules, passengers receive continuous tracking updates, and once the hold luggage arrives at Terminal D, the local team arranges direct courier delivery to the traveler's home or hotel address.