Shopping at Lucy in the Sky is exciting, but what if your order isn’t perfect? Understanding the Lucy in the Sky return policy ensures a smooth shopping experience.
Return Eligibility
Lucy in the Sky allows returns on eligible items within 14 days of delivery. The item must be unused, unwashed, and with original tags attached. Any items marked as final sale cannot be returned.
How to Initiate a Return
To start a return, visit the Lucy in the Sky website and navigate to the return portal. Enter your order details, select the item for return, and follow the provided instructions. Once approved, you will receive a return authorization and shipping instructions.
Refund or Store Credit?
Lucy in the Sky typically offers store credit for returns, which can be used on future purchases. Refunds to the original payment method are not guaranteed. Store credit is issued after the returned item is inspected and approved.
Return Shipping Costs
Customers are responsible for return shipping fees, and it is recommended to use a trackable shipping method to ensure the item reaches the warehouse. The brand does not cover shipping costs for returns.
Exchanges and Defective Items
If you receive a damaged or incorrect item, contact customer support immediately. They will provide a solution, including an exchange or replacement.