I was really pleased with the professionalism and individualized treatment I received when I recently visited the Delta AirLines Munich office. The office is ideally located at Munich International Airport's (MUC) Terminal 1, making it accessible to both arriving and departing travelers. Upon entering, I was welcomed by a kind representative who put me at ease right away because she spoke German and English well.
After an unforeseen job engagement, I had to reschedule a transatlantic route, which led to my visit. After reviewing my itinerary on-screen, the agent took the time to thoroughly explain the various fare classes, change costs, and SkyMiles upgrade choices. She carefully explained every option to me, emphasizing the trade-offs between mileage expenses, connecting airports, and departure timings. She was able to recommend a different route via New York that saved me almost 10,000 miles without sacrificing departure timings because of her extensive knowledge of Delta's network.