My relatives and I were all thrilled with the service when we visited the Air Astana Moscow Office. The employees gave us concise answers to our questions about travel insurance and visa paperwork. They were competent and polite, and they didn't hesitate to help us for longer. The atmosphere of the office was really calm, and we felt at ease while we were there. We were rather anxious because this was our first time flying with Air Astana, but the staff was helpful. When we left the office for our trip, we were happy and fulfilled.