United Airlines Logan Office in Boston

For United Airlines' regional operations, the Logan office acts as the operational and administrative hub. The office in Terminal B is set up to manage a variety of tasks, including ticketing, passenger assistance, rebooking, and other customer care questions. On-site, trained personnel are on hand to assist passengers with general flight information, itinerary modifications, upgrades, and missing baggage reports. A variety of self-service kiosks that enable quicker check-in and boarding pass printing are available in addition to the ticketing counters, which are open all day and in accordance with United's flight schedule to guarantee uninterrupted service.

Upon entering Terminal B, travelers will find United’s check-in area conveniently located near the main entrance. The check-in process is enhanced through digital kiosks, which allow passengers to manage their own check-in, luggage tagging, and seat selection with ease. For those who prefer personalized service or need special assistance, such as wheelchair support or help with unaccompanied minors, United maintains staffed counters with professional personnel trained to offer compassionate and efficient service. The baggage drop area is streamlined for speed, and passengers who have completed their check-in online or via the United app can move directly to this zone with minimal wait time.

Security procedures at Logan are managed by the Transportation Security Administration (TSA), and United passengers can access dedicated lanes in Terminal B. Passengers who are enrolled in TSA PreCheck enjoy expedited screening through designated lanes. Premium customers, including those flying in United Polaris business class or holding elite MileagePlus status, benefit from priority security lanes that reduce waiting times significantly. These services are designed to provide an efficient transition from check-in to gate, allowing passengers more time to enjoy terminal amenities or relax before departure.

Once past security, United passengers gain access to a range of terminal facilities tailored to comfort and convenience. Logan Airport’s Terminal B has undergone extensive renovations, and United’s gates are located in a modernized concourse featuring spacious seating areas, improved lighting, and charging stations at nearly every seat. The concourse includes free high-speed Wi-Fi, ensuring that travelers can stay connected for work or entertainment while they wait. Numerous digital flight information displays are placed throughout the terminal to provide real-time updates on departures, gate changes, and boarding times.

One of the most notable features of United’s services at Logan is the United Club lounge, located near Gate B24. The lounge offers a quiet and comfortable retreat from the bustle of the terminal, providing premium services to eligible travelers, including United Club members, business and first-class passengers, and MileagePlus Premier Gold or higher members flying internationally. Inside the lounge, guests are treated to complimentary snacks and beverages, including beer, wine, and spirits. Additional amenities include workstations with power outlets, high-speed internet, private restrooms, and access to customer service representatives who can assist with flight changes or updates in a more relaxed environment.

Dining and retail options abound near United’s gates in Terminal B, with a curated selection of eateries, cafes, and shops catering to a variety of preferences. Travelers can choose from grab-and-go options for a quick snack or sit-down restaurants for more leisurely meals. Popular choices include local Boston favorites as well as national brands, offering everything from seafood and gourmet coffee to global cuisine and artisan bakeries. Retail stores sell a mix of travel essentials, souvenirs, electronics, and fashion accessories, providing passengers with plenty of opportunities to shop or browse while waiting for their flight.

United also emphasizes accessibility and inclusivity in its Logan operations. Services for passengers with disabilities are available throughout the terminal, including accessible restrooms, tactile paths, elevators, and visual paging systems. The airline works closely with Massport, the authority that oversees Logan Airport, to ensure ADA compliance and deliver support services like wheelchair escorts, accessible transport between terminals, and assistance for passengers with hearing or vision impairments. For families traveling with children, United provides support for strollers, car seats, and early boarding to make the travel process smoother and less stressful.

Flight information is readily available through multiple channels at Logan. In addition to the overhead display boards, United’s mobile app offers real-time tracking of flight status, baggage location, and gate changes. Notifications can be enabled to alert passengers to any delays, upgrades, or changes to their flight schedule. This integration of digital services with physical infrastructure enhances the travel experience by keeping passengers informed and prepared.

Customer support is a key strength of United’s Logan office. In case of delays, cancellations, or disruptions, United staff are on hand to assist with rebooking, compensation, and overnight arrangements when necessary. The service team works swiftly to resolve issues, often coordinating with United’s network operations and central support teams to re-accommodate affected travelers. In such instances, passengers may also receive meal vouchers, hotel accommodations, or upgrades depending on the situation and their ticket class.

Business travelers benefit from amenities tailored to productivity and convenience. In addition to the lounge, there are quiet seating zones with charging outlets, work tables, and access to business services such as printing and faxing. United offers priority boarding, flexible fare classes, and same-day change options that cater to the changing demands of corporate travel. Frequent flyers also enjoy mileage accrual through the MileagePlus program, which can be redeemed for upgrades, lounge access, and partner services.