Whether you are flying domestically within China or taking an international journey, the Hainan Airlines Guangzhou Baiyun Airport ensures a refined and well-managed travel experience. Known for its award-winning service, Hainan Airlines uses one of the most modern and efficient airport terminals in China, offering world-class facilities and top-tier services.
In this guide, we’ll explore everything travelers need to know about the Hainan Airlines CAN Terminal, from check-in and lounges to dining, shopping, and transfer services.
About Hainan Airlines at Guangzhou Baiyun Airport
Hainan Airlines, a prestigious full-service airline based in China, operates its flights from the ultra-modern Guangzhou Baiyun International Airport (IATA Code: CAN). The Hainan Airlines CAN Terminal is located in Terminal 1, which is designed to streamline operations and enhance the passenger experience.
The airline offers both domestic and international services from this hub and has positioned itself as one of the most reliable and comfortable carriers in Asia. Passengers flying through the Hainan Airlines Guangzhou Baiyun Airport terminal enjoy a blend of Chinese hospitality and international standards.
Terminal Location and Access
Reaching the Hainan Airlines CAN Terminal is straightforward, thanks to its strategic location and excellent connectivity. Guangzhou Baiyun Airport is situated approximately 28 kilometers north of central Guangzhou.
Transportation options to reach the terminal include:
Metro Line 3 with a dedicated stop at Airport South Station, directly linked to Terminal 1
Airport shuttle buses connecting various parts of Guangzhou and neighboring cities
Taxi and ride-hailing services such as DiDi with specific pick-up and drop-off areas
Private vehicle access and ample short- and long-term parking spaces
The well-planned transportation system ensures that travelers reach the Hainan Airlines Guangzhou Baiyun Airport terminal easily and on time.
Check-In Process and Baggage Services
At the Hainan Airlines CAN Terminal, check-in counters are located conveniently near the main entrance of Terminal 1. The airline ensures that the process is fast and passenger-friendly.
Key check-in features include:
Dedicated counters for economy, business class, and Fortune Wings Club members
Self-service kiosks for passengers without checked baggage
Baggage drop-off and assistance for special items or oversized luggage
On-the-spot help for last-minute booking changes or upgrades
The terminal staff is trained to offer personalized service and make your journey through Hainan Airlines Guangzhou Baiyun Airport smooth and stress-free.
Security and Immigration Procedures
Hainan Airlines passengers benefit from a quick and well-coordinated security and immigration process.
Security advantages include:
Clearly designated lanes for economy and premium travelers
Biometric authentication systems at immigration checkpoints
Multilingual signage and assistance for international travelers
Comfortable queuing zones with air conditioning and seating
Domestic travelers should arrive at least 2 hours before departure, while international passengers are advised to arrive 3 hours in advance to allow time for security and immigration.
Exclusive Lounges and Relaxation Areas
One of the highlights of flying through the Hainan Airlines CAN Terminal is access to the HNA Club Lounge, a premium retreat for business class travelers and elite loyalty members.
Lounge amenities include:
Relaxing seating areas and sleeping pods
Buffet meals, snacks, and a wide selection of beverages
Business facilities like printers, workstations, and high-speed Wi-Fi
Shower suites, flight monitors, and personal staff support
If you’re not eligible for lounge access, the public areas of Hainan Airlines Guangzhou Baiyun Airport still offer comfortable seating zones, phone charging stations, and clean restrooms throughout the terminal.
Dining and Retail Choices
Whether you’re craving international fast food or a taste of local Cantonese cuisine, the Hainan Airlines CAN Terminal has something for every palate.
Dining options include:
Global chains like McDonald’s, KFC, and Costa Coffee
Local restaurants serving dim sum, wonton soup, and hot pot
Healthy grab-and-go options for travelers in a hurry
Shopping highlights at the terminal:
Duty-free shops with perfumes, cosmetics, and electronics
High-end brands like Hugo Boss, Montblanc, and Swarovski
Local souvenirs, Chinese tea sets, and snacks
Convenience stores with travel essentials, books, and snacks
These facilities make the Hainan Airlines Guangzhou Baiyun Airport terminal more than just a stopover—it becomes a destination in itself.
Transit and Flight Connections
Guangzhou Baiyun International Airport serves as a major hub, and Hainan Airlines offers seamless flight connections through the CAN Terminal.
Transfer support includes:
Transit counters to assist with connecting flights and boarding passes
Efficient baggage recheck for international layovers
Shuttle services or walkways for passengers switching between terminals
English-speaking assistance and real-time gate information screens
Hainan Airlines ensures passengers with tight layovers are guided efficiently, reducing the chances of missed connections.
Accessibility and Special Assistance
The Hainan Airlines Guangzhou Baiyun Airport terminal is built with inclusivity in mind, making it accessible for all types of travelers.
Special services include:
Wheelchair access, elevator facilities, and accessible toilets
Priority check-in and boarding for passengers with disabilities or senior citizens
Childcare rooms and family-friendly rest zones
Personalized support for medical needs or mobility assistance
If you require extra support, you can notify the airline in advance or approach any Hainan Airlines service desk at the Guangzhou Baiyun Airport terminal.
Customer Service and Information Desks
The terminal features a strong customer service presence with desks positioned throughout Terminal 1. Passengers can approach these desks for:
Real-time flight information
Lost and found assistance
Ticket changes, cancellations, or upgrades
On-ground help for missed flights or baggage issues
Digital kiosks and airport-wide Wi-Fi further help passengers navigate their way through the terminal with ease.
Pro Travel Tips for Hainan Airlines CAN Terminal
To get the most out of your experience at Hainan Airlines Guangzhou Baiyun Airport, keep the following tips in mind:
Download the Hainan Airlines mobile app for digital check-in and flight updates
Use self-service kiosks to avoid queues during peak hours
Label your bags clearly and pack valuables in hand luggage
Check your gate information early, as gates may be far from security
Arrive with sufficient buffer time, especially during holidays and weekends
These small steps can make a big difference in your overall travel comfort.
Final Thoughts
The Hainan Airlines CAN Terminal at Guangzhou Baiyun International Airport is a modern, efficient, and passenger-friendly hub that reflects the airline’s commitment to comfort and excellence. With streamlined services, top-class lounges, rich dining choices, and outstanding support, travelers are guaranteed a smooth journey whether departing, arriving, or in transit.
Flying with Hainan Airlines through Guangzhou means you’ll enjoy not just a flight—but a complete, polished airport experience that begins the moment you step inside Terminal 1. Whether you're a frequent flyer or a first-time traveler, the Hainan Airlines Guangzhou Baiyun Airport terminal stands ready to deliver a world-class journey every time.