I recently visited the Cape Air Columbia Office, and the experience exceeded all my expectations. From the moment I walked in, I felt welcomed by a team that genuinely cared about helping me. I needed to reschedule my flight due to an unexpected family event, and I was worried it would be complicated or costly. To my relief, the staff handled everything with such patience and professionalism. They explained my options clearly, helped me find a new flight that worked perfectly with my schedule, and even waived a portion of the change fee as a courtesy. While there, I also asked about Cape Air’s baggage policies since I was traveling with extra luggage, and they walked me through the details step by step so I wouldn’t face any surprises at check-in. What stood out the most was how personal their service felt—they even checked if I needed any assistance at my destination and offered to arrange help for my elderly mother who was traveling with me. In today’s world of automated systems and long hold times, having real people take the time to listen and provide solutions was refreshing. I left the Columbia office feeling relieved, confident, and so much more prepared for my trip. For anyone in the area flying with Cape Air, I highly recommend stopping by their office—it’s a place where you’re treated as more than just a booking number, and that makes all the difference.