Traveling through a busy airport can be a stressful experience — unless you’re prepared. For passengers flying with United Airlines, Chicago’s O’Hare International Airport serves as a key transit hub. Understanding how to navigate the United Airlines ORD Terminal can help you move through your journey with ease, whether you're traveling domestically or internationally.
Let’s break down everything you need to know about the United Airlines O’Hare International Airport operations — from check-in to dining, lounges, and transportation.
What airlines are at terminal 1 in Ord?
Terminal 1 at O'Hare International Airport (ORD) primarily serves United Airlines, which operates the majority of its domestic and international flights from this terminal. As a major hub, United offers extensive services here, including United Club and Polaris Lounges. In addition to United, several Star Alliance partner airlines also operate from Terminal 1, such as Lufthansa, All Nippon Airways (ANA), and Air Canada, especially for international connections. Terminal 1 is divided into Concourses B and C, connected by an underground walkway, and features modern amenities, dining, and shopping options. It’s well-equipped for both domestic and international departures, with TSA PreCheck and CLEAR security lanes available. Travelers should check their airline and gate assignments before arriving.
Check-In and Boarding Services
When you arrive at the United Airlines section of O’Hare, you’ll find various check-in options to suit different needs. You can check in using:
United’s self-service kiosks to print boarding passes and bag tags
Mobile check-in through the United app
Traditional check-in counters with airline representatives available to assist
Premier Access counters for MileagePlus Premier members and business class travelers
The airline recommends arriving two hours early for domestic flights and three hours ahead for international departures. Check-in staff are available to assist with special requests, such as unaccompanied minors, oversized luggage, or medical equipment.
Security Screening and Gate Access
After check-in, proceed to the security checkpoint. TSA PreCheck and CLEAR lanes are available for eligible passengers, ensuring faster screening during peak times. The checkpoint is well-staffed and efficiently organized, minimizing delays.
Once you clear security, digital signage and mobile apps will help you navigate your way to your boarding gate. United Airlines offers gate attendants and customer service desks throughout the terminal for passenger support and real-time updates.
Lounges at United Airlines ORD Terminal
Travelers looking for added comfort will find several lounge options provided by United Airlines at O’Hare International Airport.
United Club
United Club locations are accessible to:
United Club members
Star Alliance Gold status holders
Business and First Class passengers on select routes
Eligible credit card holders
Features include:
Comfortable seating and workspaces
Free Wi-Fi
Snacks, coffee, wine, and cocktails
Flight monitors and customer service assistance
United Polaris Lounge
If you're flying long-haul international routes in United Polaris Business Class, you’ll have access to the Polaris Lounge. This premium space offers:
Gourmet meals and a full-service bar
Private rest pods and shower suites
Elegant seating areas with power outlets and USB ports
This lounge experience is tailored for those seeking luxury, relaxation, and productivity before their flight.
Dining and Retail at the Terminal
United Airlines O’Hare International Airport travelers will find no shortage of food and shopping options while waiting for their flights.
Dining
O’Hare features a wide selection of dining options to suit every palate. Some favorites include:
Tortas Frontera by Rick Bayless: Fresh Mexican sandwiches and guacamole
Big Bowl: Asian cuisine with fresh stir-fry dishes
Goose Island Beer Co.: Local brews and pub fare
Cafés and coffee shops: Grab-and-go options like Starbucks and Dunkin’ are available near the gates
Many restaurants support mobile ordering and takeaway, which is perfect for passengers in a hurry.
Retail
Looking to shop? The terminal offers:
Duty-Free stores for international travelers
Hudson News for books, snacks, and travel essentials
Tech and gift shops for last-minute accessories
These options make it easy to pick up a souvenir or travel item without leaving the terminal.
Ground Transportation and Parking
Getting to and from United Airlines ORD Terminal is convenient with various transit options.
Public Transit: The CTA Blue Line connects the airport to downtown Chicago. It’s an affordable and efficient choice for many travelers.
Rideshare & Taxi Services: Uber, Lyft, and traditional taxis all have dedicated pickup zones outside the terminal.
Private Vehicles: Short-term and long-term parking options are available. Daily and economy lots are served by frequent shuttles that drop passengers close to the terminal.
Signage within and outside the terminal makes navigation simple for drop-offs and pick-ups.
Accessibility and Passenger Assistance
United Airlines provides support for travelers with mobility, sensory, or medical needs. Services include:
Wheelchair assistance (arranged ahead of time or at check-in)
Accessible restrooms, elevators, and seating
Visual paging and translation services
Special boarding options
Families with children and travelers needing extra assistance should inform United in advance or visit help counters for on-site coordination.
Baggage and Lost Item Help
United Airlines passengers can find their baggage at designated carousels in the arrivals area. If your luggage is missing or delayed:
Visit the nearby United Baggage Service counter
Track your bag in real time using the United app
File claims or locate missing items through United’s website
For items lost within the airport but outside of United’s aircraft or gates, contact O’Hare’s centralized Lost & Found office.
Conclusion: Flying United Through Chicago Made Easy
Navigating the United Airlines ORD Terminal doesn’t have to be stressful. Thanks to intuitive check-in options, reliable ground transportation, world-class lounges, and a variety of food and shopping outlets, passengers flying through United Airlines O’Hare International Airport are in for a well-rounded travel experience.