Traveling through a busy airport can be a stressful experience — unless you’re prepared. For passengers flying with United Airlines, Chicago’s O’Hare International Airport serves as a key transit hub. Understanding how to navigate the United Airlines ORD Terminal can help you move through your journey with ease, whether you're traveling domestically or internationally.

Let’s break down everything you need to know about the United Airlines O’Hare International Airport operations — from check-in to dining, lounges, and transportation.

What airlines are at terminal 1 in Ord?

Terminal 1 at O'Hare International Airport (ORD) primarily serves United Airlines, which operates the majority of its domestic and international flights from this terminal. As a major hub, United offers extensive services here, including United Club and Polaris Lounges. In addition to United, several Star Alliance partner airlines also operate from Terminal 1, such as Lufthansa, All Nippon Airways (ANA), and Air Canada, especially for international connections. Terminal 1 is divided into Concourses B and C, connected by an underground walkway, and features modern amenities, dining, and shopping options. It’s well-equipped for both domestic and international departures, with TSA PreCheck and CLEAR security lanes available. Travelers should check their airline and gate assignments before arriving.

Check-In and Boarding Services

When you arrive at the United Airlines section of O’Hare, you’ll find various check-in options to suit different needs. You can check in using:

• United’s self-service kiosks to print boarding passes and bag tags

• Mobile check-in through the United app

• Traditional check-in counters with airline representatives available to assist

• Premier Access counters for MileagePlus Premier members and business class travelers

The airline recommends arriving two hours early for domestic flights and three hours ahead for international departures. Check-in staff are available to assist with special requests, such as unaccompanied minors, oversized luggage, or medical equipment.

Security Screening and Gate Access

After check-in, proceed to the security checkpoint. TSA PreCheck and CLEAR lanes are available for eligible passengers, ensuring faster screening during peak times. The checkpoint is well-staffed and efficiently organized, minimizing delays.

Once you clear security, digital signage and mobile apps will help you navigate your way to your boarding gate. United Airlines offers gate attendants and customer service desks throughout the terminal for passenger support and real-time updates.

Lounges at United Airlines ORD Terminal

Travelers looking for added comfort will find several lounge options provided by United Airlines at O’Hare International Airport.

United Club

United Club locations are accessible to:

• United Club members

• Star Alliance Gold status holders

• Business and First Class passengers on select routes

• Eligible credit card holders

Features include:

• Comfortable seating and workspaces

• Free Wi-Fi

• Snacks, coffee, wine, and cocktails

• Flight monitors and customer service assistance

United Polaris Lounge

If you're flying long-haul international routes in United Polaris Business Class, you’ll have access to the Polaris Lounge. This premium space offers:

• Gourmet meals and a full-service bar

• Private rest pods and shower suites

• Elegant seating areas with power outlets and USB ports

This lounge experience is tailored for those seeking luxury, relaxation, and productivity before their flight.

Dining and Retail at the Terminal

United Airlines O’Hare International Airport travelers will find no shortage of food and shopping options while waiting for their flights.

Dining

O’Hare features a wide selection of dining options to suit every palate. Some favorites include:

• Tortas Frontera by Rick Bayless: Fresh Mexican sandwiches and guacamole

• Big Bowl: Asian cuisine with fresh stir-fry dishes

• Goose Island Beer Co.: Local brews and pub fare

• Cafés and coffee shops: Grab-and-go options like Starbucks and Dunkin’ are available near the gates

Many restaurants support mobile ordering and takeaway, which is perfect for passengers in a hurry.

Retail

Looking to shop? The terminal offers:

• Duty-Free stores for international travelers

• Hudson News for books, snacks, and travel essentials

• Tech and gift shops for last-minute accessories

These options make it easy to pick up a souvenir or travel item without leaving the terminal.

Ground Transportation and Parking

Getting to and from United Airlines ORD Terminal is convenient with various transit options.

• Public Transit: The CTA Blue Line connects the airport to downtown Chicago. It’s an affordable and efficient choice for many travelers.

• Rideshare & Taxi Services: Uber, Lyft, and traditional taxis all have dedicated pickup zones outside the terminal.

• Private Vehicles: Short-term and long-term parking options are available. Daily and economy lots are served by frequent shuttles that drop passengers close to the terminal.

Signage within and outside the terminal makes navigation simple for drop-offs and pick-ups.

Accessibility and Passenger Assistance

United Airlines provides support for travelers with mobility, sensory, or medical needs. Services include:

• Wheelchair assistance (arranged ahead of time or at check-in)

• Accessible restrooms, elevators, and seating

• Visual paging and translation services

• Special boarding options

Families with children and travelers needing extra assistance should inform United in advance or visit help counters for on-site coordination.

Baggage and Lost Item Help

United Airlines passengers can find their baggage at designated carousels in the arrivals area. If your luggage is missing or delayed:

• Visit the nearby United Baggage Service counter

• Track your bag in real time using the United app

• File claims or locate missing items through United’s website

For items lost within the airport but outside of United’s aircraft or gates, contact O’Hare’s centralized Lost & Found office.

Conclusion: Flying United Through Chicago Made Easy

Navigating the United Airlines ORD Terminal doesn’t have to be stressful. Thanks to intuitive check-in options, reliable ground transportation, world-class lounges, and a variety of food and shopping outlets, passengers flying through United Airlines O’Hare International Airport are in for a well-rounded travel experience.