Although ANA's non-refundable fares are not eligible for cash refunds, they can be exchanged for travel vouchers redeemable within 1 year.Nippon Airways Cancellation Policy . Under extreme circumstances such as illness (with supporting documents), ANA might waive fees – call to describe your circumstance. The voucher is valid for future ANA flights and includes base fare and taxes. Processing is instantaneous when cancelled. For international third-party tickets, you need to cancel from your original point of purchase. Always refer to your fare rules, as some promotional tickets have more restrictive voucher rules. Contact Us: +1 (833) 284-2027