An RBI Ombudsman Complaint can be made against a bank or other regulated financial institution if it does not resolve an eligible complaint by a customer. This article explains to complainants about the complaint process, including how to escalate a complaint with the bank initially, the necessary records to maintain, time limits for filing a complaint, Maintainability etc., and the potential resolution. Maintaining accurate documentation of transactions, communication, fees charged and loss incurred is crucial as missing information or filing the complaint too early may impact how your complaint is handled.

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