Hi, I had to cancel my flight due to an emergency and was concerned about my refund. All the procedures were handled very well by the staff when I went to the United Airlines Kuwait Office. I was given a step-by-step guide, and the procedure was well explained to me. I had no problems at all getting a refund in a few days' time. I really like the professionalism and understanding of the team. United Airlines made it simple, whereas other airlines make refund claims complicated. In Kuwait, there is no better place to go for assistance you may need should you have to make changes or cancel a ticket.