The friendly, welcoming atmosphere and excellent service made my experience at the British Airways Minneapolis Office one I will never forget. When I first arrived, I was greeted by welcoming staff members who made me feel valued and at ease. In order to help me promptly resolve a booking issue that I needed assistance with, the team went above and above. This degree of professionalism and genuine concern is uncommon among customer support representatives, in my experience. They took the time to ensure that I understood every step of the process and gave me answers tailored to my needs, in addition to successfully resolving my problems.