At the KLM Airlines Office in Guatemala I had one of my most memorable travel experiences when they transformed a normal flight query into the beginning of a smooth voyage through outstanding service. I expected a lengthy wait and perplexing procedures when I went to the office to make minor changes to an international schedule. A friendly, competent staff instead welcomed me and treated me like a valued traveler rather than just a passenger. The personnel took the time to learn about my itinerary, made wise layover suggestions, and even assisted me in accessing Flying Blue reward program advantages that I had not previously fully utilized. They carefully explained my meal preferences and seat upgrading alternatives.