A simple trip to the Copa Airlines office in Rome was the start of my biggest travel experience, which quickly became a memorable occasion. I went into the office hoping to get some simple advise and start planning a long-overdue trip to South America. Instead, a team of professionals greeted me and treated my journey as if it were their own. From the moment I entered, the staff listened carefully to my trip needs, asked smart questions, and suggested an itinerary I never would have imagined: connecting through Panama City to see both Central and South America. They thoroughly went over baggage allowances, travel insurance options, and visa requirements to make sure I was prepared.