My family and I had to attend the Lufthansa Airlines London Office to get some travel paperwork for our trip to Germany. The staff was courteous and professional as soon as we walked in. They put us at ease and carefully answered all of our inquiries. The promptness with which they handled things left us utterly delighted. As we waited, the staff even gave my kids a small gift while we were there. You don't get such welcoming customer service too frequently. For any airline support you may require, I heartily recommend their office.