Volaris Airlines operates its services at John F. Kennedy International Airport exclusively from Terminal 1, offering a streamlined and centralized experience for travelers flying to and from various destinations across Mexico and Central America. As one of the main international terminals at JFK, Terminal 1 provides a comprehensive suite of facilities that align well with the needs of Volaris passengers, especially those seeking affordable, no-frills travel balanced by efficient airport services.

Upon entering Terminal 1 for a Volaris departure, travelers are greeted by the spacious check-in area situated on the departure level. Volaris offers both digital and in-person check-in options. The digital process, which can be completed through the airline's official website or mobile application, is often encouraged to save time and avoid extra fees, especially since printing a boarding pass at the airport may incur additional charges. For those who opt for in-person assistance, check-in counters are clearly designated, and self-service kiosks are available for passengers who have checked in online but need to tag and drop their luggage. These facilities are designed to cater to a wide variety of travelers, including those needing special assistance, such as wheelchair services or those with group reservations.

The baggage services at Terminal 1 for Volaris are organized and reliable. Luggage drop-off is facilitated by attentive staff who ensure that bags are weighed, tagged, and sent to the proper destination. In the event of irregularities, such as damaged or delayed baggage, Volaris provides on-site support in coordination with the terminal's lost and found office. Claims are processed according to international standards, including those laid out in the Montreal Convention, ensuring that affected passengers are given due recourse and compensation.

As passengers progress toward the departure gates, they pass through security screening handled by the TSA. Terminal 1 is designed to manage significant passenger volumes, but like most international terminals, wait times can vary, especially during peak travel seasons. For this reason, it is advised that Volaris passengers arrive at least three hours prior to departure. After clearing security, travelers enter the post-security departure area, where they can explore a diverse selection of retail shops, dining establishments, and passenger lounges.

Terminal 1 houses a variety of food and beverage options to suit all tastes. From quick-service chains like McDonald’s, Dunkin’, and Shake Shack to more local offerings like The Local at JFK and NY Fresh Subs, passengers have ample choice for pre-flight meals or refreshments. For travelers interested in shopping, the terminal features a broad range of duty-free stores and branded boutiques including Bvlgari, Cartier, and Coach, alongside essential shops like Hudson News and Metro News & Gifts. These options cater not only to those looking for last-minute travel needs but also to passengers interested in luxury goods and souvenirs.

In terms of financial and convenience services, Terminal 1 is equipped with multiple ATMs, currency exchange counters managed by ICE and CXI, and postal services. For families and passengers requiring special accommodations, the terminal offers nursing suites, accessible restrooms, and pet relief areas. Accessibility is a top priority throughout Terminal 1, with elevators, ramps, and wide corridors ensuring that passengers with limited mobility can navigate the space with ease.