Security screening at Terminal E is managed by the Transportation Security Administration (TSA) and features both regular and PreCheck lanes. Sun Country customers who have TSA PreCheck benefits may receive expedited processing, but all customers are advised to have plenty of time because larger checkpoints sometimes become congested. From security, passengers will be in the departures area, which features a great variety of facilities to pass the time before boarding the flight. Terminal E has plenty of food, shopping venues, and waiting areas. Regardless of whether you're seeking a grab-and-go coffee, a meal to dine on, or duty-free shopping, you'll have it all just steps away from your gate.

The Sun Country Terminal Boston also offers necessary amenities like complimentary Wi-Fi, power charging stations for electronic devices, accessible restrooms, and family-friendly areas for families with children. Guests with mobility issues will discover elevators, wheelchair support, and ADA-accessible facilities around the terminal. Pet owners have relief areas conveniently found nearby, and staff at the airline is happy to assist with in-cabin or checked animal travel policies.

One of the benefits of utilizing the Sun Country Terminal Boston is the airport's dedication to cleanliness, efficiency, and innovation. Recent renovations in Terminal E have seen the addition of more seating spaces, better signage, greater lighting, and additional charging stations. This comes in handy for passengers who are gearing up for long-distance or connecting flights. Moreover, airport staff and information terminals are ever-present to direct passengers who are new to Boston Logan or who have tight connections.

Sun Country Airlines has a reputation for providing affordable prices without compromising on comfort necessities. Though the airline does not have a lounge at Boston Logan, it has customer service counters in Terminal E where travelers can receive assistance for upgrades, special services requests, and itinerary changes. Sun Country's pay-as-you-use model makes it easy for travelers to personalize their experience with add-on seat choice, checked bags, priority boarding, and in-flight snacks or entertainment. The travelers are easily able to make these upgrades online, via mobile app, or in person at the counters in the Sun Country Terminal Boston.

Transportation to and from the Sun Country Terminal Boston is easily accessible. Logan Airport is accessed by several modes of transit, including the MBTA Silver Line, Logan Express, and regional bus and railroad transportation. Taxis and ride-sharing services like Uber and Lyft have a specific pick-up location outside of Terminal E, making it convenient to go back and forth between the airport and any location in the Greater Boston region. If you drive to the airport, there are a number of parking options available from economy to premium garage entry, all within close proximity to the terminal.

Customer service at the Sun Country Terminal Boston is friendly and consistent. From encountering delayed flights, lost luggage, or rebooking requirements, the staff on premises is equipped to offer quick resolutions with less stress for passengers. Where flights are disrupted, the design and facilities of the terminal facilitate comfortable waiting or making the appropriate changes. For global travelers, Terminal E has U.S. Customs and Border Protection arrival facilities, although outbound travelers may still be required to show travel documents based on the destination country's entry requirements. Sun Country employees are on hand to assist in such requirements, particularly for destinations with recent changes to travel regulations.