Southwest at RDU Terminal operates from Terminal 1 of Raleigh-Durham International Airport, offering travelers efficient check-in services and easy gate access. Known for its budget-friendly fares and flexible travel options, Southwest provides both domestic and short-haul flight services. Passengers benefit from convenient baggage claim, TSA security screening, and nearby dining options. The terminal is traveler-friendly, featuring modern amenities and swift boarding procedures. Southwest’s presence at RDU ensures a reliable and comfortable journey for both leisure and business travelers.

Check-in Services

Passengers flying with Southwest at RDU Terminal 1 can use multiple check-in options, including:

• Self-service kiosks: Located near the entrance, these kiosks allow you to print boarding passes and baggage tags quickly.
  
  

• Online/Mobile Check-in: You can check in 24 hours before your flight using the Southwest app or website. Simply show your digital boarding pass at security.
  
  

• Counter Check-in: Staffed Southwest counters are available for passengers needing extra assistance or those traveling with special items or oversized luggage.
  
  

Check-in typically opens two hours before domestic departures and closes 45 minutes before takeoff. Arriving early, especially during peak travel times, ensures a smooth process.

Baggage Services

Baggage handling is efficient at Southwest’s RDU location. Notably, Southwest Airlines is one of the few carriers offering two free checked bags for all passengers, a policy that significantly reduces travel costs for families and frequent fliers.

Baggage drop is located near the check-in counters, and the service team is helpful in tagging and processing your luggage. If you need to check in oversized items like sports equipment or strollers, there are special drop points and trained personnel to assist.

Lost or delayed baggage claims can be addressed at the Southwest Baggage Services Office, located inside Terminal 1 near the baggage claim area. Staff here are known for their responsiveness and prompt communication.

Security Screening

The TSA security checkpoint at Terminal 1 is located just past the check-in counters and generally moves at a steady pace. The streamlined design of the terminal helps minimize congestion, and wait times are usually shorter compared to Terminal 2.

Southwest passengers who are enrolled in TSA PreCheck can benefit from a dedicated lane, which allows you to pass through security more quickly without removing shoes, belts, or laptops.

Amenities and Services in Terminal 1

Despite being smaller, Terminal 1 provides essential amenities for a comfortable pre-boarding experience:

• Dining: Terminal 1 includes popular dining options such as Char-Grill and ACC American Café, offering quick meals and sit-down service.
  
  

• Retail: A Hudson store is available for last-minute travel essentials, snacks, and reading materials.
  
  

• Wi-Fi: Free, high-speed Wi-Fi is available throughout the terminal.
  
  

• Charging Stations: You'll find multiple charging ports and outlets in the seating areas, which are especially useful for travelers working remotely or staying connected during layovers.
  
  

• Restrooms & Family Facilities: Clean and well-maintained restrooms, including family-friendly restrooms and baby changing stations, are available throughout the terminal.
  

Boarding Process

Southwest uses an open-seating boarding process, which is different from traditional seat assignments. After check-in, passengers are assigned a boarding group (A, B, or C) and a position number (1–60). You board in this order and choose your seat upon entering the aircraft.

At RDU Terminal 1, gate announcements are clear, and seating around the gates is comfortable. There are dedicated Southwest gate agents ready to help with questions, boarding passes, or seating concerns.

Flight Destinations and Network

From RDU, Southwest offers nonstop flights to major cities including Atlanta, Baltimore, Chicago (Midway), Dallas (Love Field), Denver, Houston (Hobby), Nashville, Orlando, Tampa, and St. Louis, among others. These routes make RDU a convenient jumping-off point for both business and leisure travelers.

Seasonal and weekend flights may vary, so it’s always wise to check Southwest’s official website or mobile app for the most updated schedule.

Customer Service and Accessibility

Southwest at RDU Terminal 1 is well-known for its courteous staff and reliable customer service. For travelers requiring special assistance, such as wheelchair services or help with unaccompanied minors, Southwest provides comprehensive support. You can request these services in advance or at the check-in counter.

The terminal is also fully compliant with ADA accessibility standards, featuring elevators, ramps, and visual/auditory boarding announcements.

Ground Transportation and Parking

Terminal 1 at RDU is easily accessible by:

• Rideshare (Uber/Lyft) pickup zones located right outside the terminal exit.
  
  

• Rental cars from companies like Enterprise, Hertz, and Avis are available in the adjacent rental car center.
  
  

• Taxis and public buses that stop near Terminal 1.
  
  

• Parking: Short-term and long-term parking lots are located close to Terminal 1. Economy lots with shuttle service offer affordable options.
  
  

Digital signs guide you through the parking areas, and real-time availability updates are shown at the terminal entrance.

Conclusion

Southwest Terminal RDU offers a seamless and traveler-friendly experience with efficient services and modern amenities. From smooth check-in procedures to convenient baggage handling and quick security screening, every aspect is designed for passenger comfort. The terminal’s layout ensures easy navigation and access to gates, making travel stress-free. Whether you're flying for business or leisure, Southwest Terminal RDU delivers reliability, convenience, and affordability, reinforcing its reputation as a preferred choice for travelers at Raleigh-Durham International Airport.

FAQs

Q1: Which terminal does Southwest use at RDU?
A1: Southwest operates from Terminal 1 at Raleigh-Durham International Airport (RDU).

Q2: Does Southwest offer curbside check-in at RDU?
A2: No, Southwest does not currently offer curbside check-in at RDU Terminal 1.

Q3: How early should I arrive for Southwest flights at RDU?
A3: Arrive at least 2 hours before departure for check-in and security.

Q4: Are there TSA PreCheck lanes for Southwest passengers?
A4: Yes, TSA PreCheck is available at the security checkpoint in Terminal 1.

Q5: Can I bring two checked bags for free?
A5: Yes, Southwest allows two free checked bags for all ticketed passengers.