For passengers flying through southern China, Hainan Airlines Guangzhou Baiyun Airport provides an excellent mix of efficiency, comfort, and top-tier service. As one of China’s leading five-star airlines, Hainan Airlines ensures that travelers at Guangzhou’s major aviation hub enjoy a seamless experience from check-in to boarding. Whether you’re flying domestically or internationally, this guide will help you navigate everything you need to know about the services, facilities, and features of Hainan Airlines’ operations at Guangzhou Baiyun International Airport (CAN).

About Guangzhou Baiyun International Airport (CAN)
Guangzhou Baiyun International Airport, coded as CAN, is among the busiest and most advanced airports in China. Located approximately 28 kilometers from downtown Guangzhou, the airport serves as a vital gateway connecting South China to major domestic and global destinations. The airport is modern, traveler-friendly, and designed with spacious terminals and intuitive signage.

Hainan Airlines operates primarily from Terminal 1, which serves both domestic and international flights. Terminal 1 is equipped with state-of-the-art facilities and offers a full suite of passenger services for a comfortable and efficient journey.

Hainan Airlines Overview
Hainan Airlines is a top-rated Chinese airline known for its excellent customer service, premium cabins, and international reach. Founded in 1993, the airline has rapidly grown into a Skytrax-rated five-star airline with hubs across China, including a significant presence at Guangzhou Baiyun Airport.

Passengers flying with Hainan Airlines at Guangzhou can expect efficient ground operations, friendly staff, and access to lounges, check-in counters, and services that reflect the airline’s high-quality standards.

Terminal and Check-In Experience
Hainan Airlines operates out of Terminal 1 at Guangzhou Baiyun International Airport. The terminal is spacious and clean, offering a modern architectural layout with separate zones for check-in, security, boarding, and arrivals.

Check-In Services
Hainan Airlines offers several check-in options to cater to different traveler needs:

Traditional counter check-in for personalized service

Self-service kiosks for quicker processing

Mobile check-in via the Hainan Airlines app

For international flights, it’s recommended to arrive at least three hours before departure. For domestic flights, two hours is generally sufficient.

Business Class and elite status members enjoy priority check-in lanes, minimizing wait times and streamlining the process for premium passengers.

Baggage Allowance and Handling
At Guangzhou Baiyun Airport, Hainan Airlines ensures that baggage services are reliable and well-organized. Baggage trolleys are readily available near check-in areas, and airport staff assist with oversized or special baggage.

Standard Baggage Policy:
Economy Class: 1 checked bag up to 23 kg

Business Class: 2 checked bags up to 32 kg each

Carry-on allowance generally includes one bag and one personal item, but it’s always advisable to check your ticket’s fare rules for specifics. Passengers can also access baggage wrapping services, and lost luggage support is available through the airline’s counter near the baggage claim area.

Security and Immigration
Once check-in is complete, passengers proceed to security and immigration checks. Terminal 1 at Guangzhou Baiyun Airport features modern screening equipment that ensures both security and passenger flow efficiency.

Immigration counters are equipped to process both domestic and international passengers quickly. English signage is available throughout the terminal, and staff are helpful in guiding non-Chinese speakers. International travelers should carry all necessary documents, including passports, visas, and any health declarations required for entry or transit.

Lounge Facilities
For those flying Business Class or holding Fortune Wings Club elite status, Hainan Airlines’ lounge in Terminal 1 offers a tranquil escape from the hustle and bustle of the airport.

Lounge Amenities Include:
Comfortable seating areas and resting zones

Hot meals, snacks, and beverages

Complimentary Wi-Fi and charging ports

Shower and refreshment facilities

Flight information displays and boarding announcements

The lounge is ideal for working, relaxing, or enjoying a meal before boarding. Staff within the lounge are attentive, and the environment mirrors Hainan Airlines’ premium image.

Dining and Shopping Options
Passengers flying with Hainan Airlines through Guangzhou Baiyun Airport can enjoy a wide range of dining and retail choices throughout Terminal 1.

Dining:
Chinese cuisine (dim sum, noodles, regional dishes)

Western fast food options (burgers, sandwiches, pizza)

Cafés serving coffee, tea, and pastries

Halal and vegetarian choices

Shopping:
Duty-free stores offering cosmetics, liquor, and electronics

Local souvenirs and cultural items

Convenience stores for last-minute travel needs

Fashion outlets and bookstores

The layout of Terminal 1 allows travelers to explore these outlets without straying far from their gates.

Transportation and Connectivity
Getting to and from Guangzhou Baiyun Airport is convenient, with several reliable transport options available to passengers:

Metro Line 3 connects the airport directly with downtown Guangzhou

Airport shuttle buses serve major city locations and hotels

Taxi services and ride-hailing apps like Didi operate 24/7

Private transfers and hotel shuttles can be arranged in advance

Car parking lots offer both short-term and long-term spaces

Transport signage is clear and available in both Chinese and English, making it easy for international travelers to find their way.

Services for Special Needs and Families
Hainan Airlines and Guangzhou Baiyun Airport are committed to inclusive travel. Passengers requiring assistance can find dedicated services within Terminal 1.

Available Services:
Wheelchair and mobility assistance (request in advance or at check-in)

Family restrooms and baby care rooms

Escort services for elderly passengers or unaccompanied minors

Dedicated boarding lanes for families with children

The airport also offers medical assistance and a 24-hour clinic located within the terminal for emergency health needs.

Transit and Connections
Guangzhou is a major hub, and many passengers flying with Hainan Airlines may be in transit between domestic and international flights. The terminal layout supports efficient transfers with clear directional signage, shuttle transport between terminals (if needed), and ample waiting areas.

Travelers are advised to allow at least 90 minutes between connections, especially if changing terminals or passing through immigration. Hainan Airlines staff are available to assist transit passengers in finding their gates or rechecking baggage if necessary.

Final Thoughts
Flying with Hainan Airlines through Guangzhou Baiyun Airport promises a hassle-free, modern, and enjoyable experience. The airline’s commitment to service excellence is evident throughout the terminal — from check-in to boarding. Whether you’re a business traveler, a family on vacation, or an international explorer, the facilities at Guangzhou Baiyun International Airport ensure a smooth and satisfying journey.

With its spacious terminal, efficient ground handling, excellent customer service, and luxurious lounges, Hainan Airlines at Guangzhou Baiyun Airport sets the bar high for air travel in China and beyond. If you’re planning a trip through Guangzhou, flying with Hainan Airlines ensures comfort, quality, and a memorable start to your journey.