An unscheduled but simple visit to the Air Canada Melbourne Office marked the beginning of my most memorable journey. I had a complex, last-minute international trip, and I had no idea how it would turn out. However, as soon as I walked into the office, I was welcomed with genuine friendliness and professionalism. After carefully considering my requirements, the crew promptly designed a customized schedule that accommodated my time constraints and budget. I was quite happy with how they took care of everything, including my cuisine choices, booking my trip, and even helping me with my visa paperwork. When they saw that I was an Aeroplan member, they upgraded my seat as a thank you.