Lufthansa Airlines, the flagship carrier of Germany and one of the world’s leading international airlines, operates its services out of Chicago O’Hare International Airport (ORD), one of the busiest and most strategically important aviation hubs in North America. With thousands of flights passing through daily, O’Hare plays a crucial role in Lufthansa’s global route network, connecting travelers between North America, Europe, and beyond. For passengers traveling with Lufthansa to or from Chicago, understanding the terminal layout, services, and travel procedures can help ensure a smooth and efficient journey.

Check-in Services and Passenger Assistance

The Lufthansa check-in counters are located in the departure hall of Terminal 1, close to the entrance of Concourse B. Passengers are advised to arrive at the airport at least three hours prior to the scheduled departure time for international flights. This allows ample time for check-in, baggage handling, and security screening. Lufthansa Airlines ORD Terminal provides various check-in methods including online check-in through its website and mobile app, as well as traditional check-in counters staffed by airline representatives. 

Security Screening and Gate Access

After completing check-in, passengers proceed through the Transportation Security Administration (TSA) screening area. Terminal 1 is equipped with multiple security lanes to help manage high passenger volumes, and there are designated lines for TSA PreCheck and priority screening, ensuring a faster process for eligible travelers. Once past security, passengers will find clear signage directing them to their departure gate, typically located in Concourse B. In some cases, Lufthansa may also use gates in Concourse C, which is connected to Concourse B via an underground walkway equipped with moving sidewalks.

Lounge Access and Airport Amenities

One of the notable amenities available to Lufthansa passengers at O’Hare is access to premium lounges. Business Class and First Class passengers, along with Star Alliance Gold members, can enjoy the comforts of the United Polaris Lounge, located near Gate C18. This lounge provides a tranquil environment with restaurant-style dining, fully stocked bars, shower suites, and quiet workspaces, making it an ideal place to relax or be productive before a long-haul flight. Even for economy passengers, Terminal 1 offers a wide range of amenities including diverse dining options, from quick-service cafes to full-service restaurants, along with retail stores, duty-free shopping, and complimentary Wi-Fi throughout the terminal.

Arrival Procedures and Customs Clearance

Upon arrival in Chicago on a Lufthansa international flight, passengers disembark at Terminal 1 and proceed to the International Arrivals area, where U.S. Customs and Border Protection processes incoming travelers. After clearing immigration, passengers collect their baggage in the designated baggage claim area and then pass through customs. U.S. citizens and permanent residents may use Global Entry kiosks to expedite the process, while Mobile Passport is also accepted for faster entry for eligible travelers. 

Conclusion:

For Lufthansa passengers, Chicago O’Hare’s Terminal 1 offers a seamless and convenient airport experience. With modern infrastructure, efficient connections, and excellent amenities, Lufthansa Airlines Terminal at ORD  enhances the overall travel journey, whether passengers are heading to Europe or connecting to destinations across the globe.